Company: Eskom
Department: Customer Services – Distribution Division
Business Unit: Central East Cluster
Location: Westville, South Africa
Closing Date: 06 January 2026
Eskom’s Distribution Division is currently recruiting Contact Centre Customer Service Agents to join its Customer Services team in Westville. This role is ideal for graduates who are passionate about customer service and want to build a professional career within one of South Africa’s leading state-owned companies.
Successful candidates will be responsible for delivering high-quality customer support through various contact channels, while following Eskom’s customer service processes and standards.
If you enjoy helping people, solving problems, and working in a fast-paced contact centre environment, this opportunity is for you.
Key Responsibilities
As a Contact Centre Service Agent, your duties will include:
- Handling inbound customer calls
- Performing back-office administrative activities
- Managing multi-media and outbound customer interactions
- Providing and continuously improving general customer service
- Supporting marketing, sales, and customer service processes
- Performing vending, prepaid, and EasyPay-related activities
Minimum Requirements
Applicants must hold a National Diploma or Degree (NQF Level 6 or higher) in one of the following fields:
- Commerce
- Business Finance
- Marketing
- Social Sciences
- Business Management
Skills and Competencies
To succeed in this role, you should have:
- Strong computer literacy
- Excellent time management skills
- Good interpersonal and relationship-building abilities
- Functional and technical competence
- Strong problem-solving and analytical skills
- Effective negotiation and communication skills
- Professional telephone etiquette
- Ability to work under pressure and manage stress
How to Apply
Interested candidates should apply online for the Eskom Contact Centre Customer Service Agents position before the closing date.
👉 Apply Online for Eskom Contact Centre Customer Service Agents
Contact Centre Interview Tips (Eskom & Similar Roles)
Preparing properly for a contact centre interview can set you apart from other candidates. Employers like Eskom look for people who are professional, calm, and customer-focused.
1. Understand the Role
Before the interview, make sure you understand what a contact centre agent does:
- Handling inbound and outbound calls
- Assisting customers with queries, complaints, and billing issues
- Capturing accurate information on computer systems
Show that you understand the importance of good service, accuracy, and professionalism.
2. Practice Clear Communication
Contact centre roles depend heavily on communication.
- Speak clearly and confidently
- Avoid slang and fillers
- Practice explaining things simply and politely
Good communication builds trust with customers.
3. Prepare Customer Service Examples
You may be asked:
- “How would you handle an angry customer?”
- “Tell us about a time you solved a problem.”
Use real examples from:
- Call centres
- Retail
- Hospitality
- Any customer-facing role
Explain how you stayed calm, listened, and found a solution.
4. Show Strong Listening Skills
Interviewers want agents who listen carefully.
- Don’t interrupt
- Repeat or summarise questions before answering
- Show empathy in your responses
Customers want to feel heard and understood.
5. Be Comfortable With Computers
You’ll often be using systems while speaking to customers.
- Mention any experience with call centre systems, CRM tools, or data capturing
- Highlight typing speed, accuracy, and multitasking ability
Even basic computer skills are important.
6. Demonstrate Stress Management
Contact centres can be fast-paced and demanding.
- Explain how you stay calm under pressure
- Mention techniques like time management, deep breathing, or focusing on solutions
Employers value agents who can perform well during busy periods.
7. Dress Professionally
Even if the role is in a call centre, first impressions matter:
- Smart business or business-casual clothing
- Neat appearance
- Confident posture and positive attitude
8. Be Honest & Willing to Learn
If you lack experience:
- Be honest
- Show eagerness to learn and grow
- Emphasise reliability, punctuality, and teamwork
Many employers value attitude and potential just as much as experience.
Final Tip
Successful contact centre agents are patient, polite, professional, and solution-focused. Show that you genuinely care about helping customers and representing the company positively.