Permanent Call Centre Agents at the South African Social Security Agency (SASSA)

The South African Social Security Agency (SASSA) invites suitably qualified applicants to apply for their Permanent Call Centre Agent vacancies. The closing date for applications is the 7th January 2024

POSTS: CALL CENTRE AGENTS

Salary: R202 233- R 235 611 p.a. excluding benefits
Location: Head Office Pretoria
Ref No: SAS 12/12/202418

MINIMUM REQUIREMENTS:

Candidates should hold a Senior Certificate (NQF Level 4)
Computer literacy is essential.
Experience: 0-1 years’ experience in the relevant.

Knowledge and Skills:

SOCPEN, Legislation, Policy, Procedure & Standards (Social Assistance Act), SASSA Act, Social Assistant delegations and procedures) Organizational arrangements and awareness.

KEY PERFORMANCE AREAS:

The incumbent will receiving and placing of calls
Registration and escalating of incoming calls e.g. capturing on the Customer Care Application system; Investigating and provide feedback
Updating of information on the Integrated Customer Care Application
Monitor and follow up on requests that have been sent to back office and responsible managers
Attending to e-mail enquiries
Provide customer education and Direct calls to the relevant officials to ensure that client needs are attended to.

APPLICATIONS:

Applications must be submitted using the New Z83 application form obtainable here

All fields in the New Z83 form, must be completed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. Failure to attach the completed Z83 and the Curriculum Vitae (CV) will result in disqualification.

The applications for the position of Call Centre Agent must only be hand delivered at 501 Prodinsa Building SASSA Head Office, Corner Steve Biko and Pretorious Street Pretoria 0083.