TEAM LEADER CUSTOMER SERVICES CLERK VACANCIES NATIONALLY (IN ALL PROVINCES) AT POSTBANK

Postbank invites suitably qualified applicants to apply for their Team Leader Customer Services Clerk Vacancies in all Provinces. The closing date for applications is the 1st November 2024

POSTS: TEAM LEADER CUSTOMER SERVICES CLERKS – ALL PROVINCES

Reports to: Regional Operations Manager
Business unit: Postbank operations
Position status: Fixed-term contract

Provinces:

Gauteng
Western Cape
Mpumalanga
Limpopo
North-West
Northern Cape
Eastern Cape
Kwa-Zulu Natal and
Free State

DISTRICT MUNICIPALITIES:

Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand
KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude; Umzinyathi; uThukela; Zululand
Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast
Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala
Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sarah Baartman
Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep
Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu
Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg
Northwest: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg

JOB RESPONSIBILITIES:

Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Regional Operations Managers.
Ensure all distribution sites are operational i.e. all dignity services, marketing material, stationery, cards and equipment are available.
Escalate issues to the Regional Operations Manager if required.
Ensure that staff follow the SOPs that have been documented.
Ensure that each site is appropriately staffed on a day-to-day basis. Re-allocate customer service clerks from 1 site to another if required.
Attend to all issues raised by staff based at the various distribution points. Escalate issues that cannot be resolved to the Regional Operations Managers
Oversee the accurate completion of daily attendance registers by staff and ensure timeous submission of weekly attendance time sheets.
Report any system related issues to the Regional Operations Managers and/or contact centre to assist in resolution.
Send daily reports, statistics as per SOP to Regional Operations Managers or as and when required.
Perform ad hoc allocation of Customer Service Clerks for system access and authorise on the system.
Ensure queues at the distribution sites are appropriately managed.
Ensure all customer complaints are attended to promptly.
Ensure all issues raised by other stakeholders (e.g. Retailers, Landlords, etc.) are dealt with promptly.
From time to time the Team leader may be required to issue cards to customers if clerks are absent

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED:

Grade 12 (NQF Level 4).
Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
NQF6 Qualification, National Diploma or degree will be an added advantage.
Experience as a Teller/Cashier or in any other Customer Service role.
Supervisor/ Team Lead experience will be an added advantage.
Ms Office: Ms Word, Ms Excel, PowerPoint and Outlook.
Code 08 or Code 10 Driver’s License and Own Car Essential.

SKILLS & ATTRIBUTES:

Listening skills; Supervision of teams; Interpersonal skills; Time management; Stress management; Ability to communicate in the most commonly used local language of the area; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure; Flexibility; High attention to detail and accuracy; Ability to work independently and in a team. Flair for figures; Mental alertness; Clean Criminal Record

HOW TO APPLY:

If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.

STEP 1:

Gauteng: Click here to apply
KwaZulu Natal: Click here to apply
Western Cape: Click here to apply
Eastern Cape: Click here to apply
Mpumalanga: Click here to apply
Limpopo: Click here to apply
North-West: Click here to apply
Northern Cape: Click here to apply
Free State: Click here to apply

OR Visit: https://www.postbank.co.za and select the careers page.

STEP 2:

Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for: