Nedbank is recruiting Service Consultants for multiple locations, including Worcester.
Position Details
- Job Title: Service Consultant
- Company: Nedbank
- Career Stream: Client Service
- Job Family: Sales and Service
- Closing Date: 15 June 2026
- Employment Type: Multiple positions available
- FAIS Affected: Yes
Main Responsibilities
Customer Service & Digital Banking Support
- Assist customers in branch
- Help clients use online and mobile banking
- Resolve login and digital banking issues
- Assist with airtime and data purchases
- Provide statements, cards, and banking documents
- Promote digital banking channels
- Identify opportunities to refer customers for additional banking products
Cash Handling & Branch Operations
- Process deposits and withdrawals
- Handle transfers and cash transactions
- Replenish ATM cash
- Support branch device maintenance
- Manage bank cards and branch stock
- Process foreign exchange transactions where applicable
Risk & Compliance
- Follow banking security procedures
- Prevent fraud through proper customer verification
- Maintain accurate transaction records
- Comply with banking regulations and policies
Minimum Requirements
Qualifications
- Diploma (NQF Level 6) – Required
- Higher Certificate in Banking Services (NQF Level 5) – Advantageous
Experience
- 1–2 years experience in:
- Retail banking
- Customer service
- Cash handling
- Digital banking support
- Problem resolution
Foreign exchange experience is an advantage.
Skills Required
- Customer service excellence
- Communication skills
- Relationship management
- Problem-solving
- Banking product knowledge
- Digital banking systems knowledge
- Compliance awareness
- Adaptability and teamwork
Why Consider This Role?
- Work for one of South Africa’s leading banks
- Gain experience in digital banking and client service
- Career development opportunities within the banking sector
- Exposure to sales, service, and operational banking functions
Important Note
This position is not an entry-level Matric-only role. Nedbank requires:
- A Diploma (NQF 6), and
- 1–2 years of relevant banking/customer-service experience.
If you only have Grade 12 and little or no experience, opportunities such as learnerships, YES programmes, administrative clerk posts, call-centre positions, or retail customer-service roles may be more suitable starting points.
How to Apply
Search and apply through the official Nedbank careers portal:
🔗 https://jobs.nedbank.co.za/search/?q=Service+Consultant
Recruitment Enquiries
Nedbank Recruiting Team
- Telephone: +27 860 555 566
Application deadline: 15 June 2026.