Vodacom is hiring Entry-Level Customer Resolution Agents to join its Customer Care team in Johannesburg, Gauteng. This opportunity is ideal for young professionals looking to build a career in customer service and the telecommunications sector.
- Location: Johannesburg, Gauteng
- Closing Date: Not specified (Apply as soon as possible)
About the Role
The position focuses on end-to-end customer query resolution, sales through service, and customer engagement across digital platforms. Successful candidates will gain valuable experience in customer service operations within one of South Africa’s leading telecom companies.
Key Responsibilities
- Answer and resolve customer calls and queries.
- Manage customer cases from start to finish with timely feedback.
- Provide product and service information to customers.
- Process customer orders and requests.
- Achieve operational performance and service targets.
- Engage customers via WhatsApp, email, chat, voice, and web platforms.
- Maintain accurate customer records in CRM systems.
- Apply First Call Resolution (FCR) principles.
- Support customer retention by addressing issues effectively.
- Troubleshoot, investigate, and resolve customer concerns.
- Recommend solutions to prevent future complaints.
- Collaborate with internal stakeholders to enhance customer experience.
- Proactively manage requests and provide customer-centric solutions.
Minimum Requirements
- Grade 12 / Matric certificate.
- Post-matric qualification (advantageous).
- Computer literacy.
- Effective verbal and written communication skills.
- Strong listening and interpersonal skills.
Skills and Competencies
- Basic Microsoft Office (Word, Excel, PowerPoint).
- Customer service and sales knowledge.
- Basic accounting knowledge (statements, invoices).
- Telecommunications sector knowledge (advantageous).
- Negotiation and decision-making skills.
- Strong customer care orientation.
- Logical problem-solving and troubleshooting ability.
- Ability to work under pressure and handle setbacks.
- Proficiency in voice, email, and chat channels.
- Strong organisation and planning skills.
- Professional business email writing.
- Ability to work independently and remotely.
- Selling and persuasion skills.
How to Apply For Vodacom Entry-Level Customer Resolution Agent Jobs 2025?
Interested candidates can apply directly online via the Vodacom Careers Portal:
Click here to apply for Vodacom Entry-Level Customer Resolution Agent Jobs