Introduction We are seeking a hard-working and energetic Service Centre Administrator to join our fast-paced retail environment, where every day brings unique challenges and opportunities. The ideal candidate must demonstrate excellent customer service skills, maintain a high level of accuracy, and act with honesty and integrity.
Key Responsibilities
Professionally interact with customers to process transactions and provide administrative support for cellular, credit, and lay-by services.
Achieve individual and service centre targets.
Perform cellular and credit administration tasks with precision.
Handle transactions, process cash-ups, and maintain records.
Support security and housekeeping standards.
Manage reception and switchboard operations effectively.
Work collaboratively in a team and maintain effective self-management.
Minimum Requirements
Education: Matric qualification with numeracy skills.
Skills:
Ability to work with money.
Strong computer literacy, including MS Office (Word, Excel).
Excellent written and verbal communication.
Interpersonal and teamwork skills.
Telephone etiquette.
Attention to detail and accuracy.
Experience:
Practical experience in financial and administrative roles.
Cellular and credit vetting experience.
SAP experience is advantageous.
Knowledge:
Understanding of relevant company policies, processes, and systems.
Core Competencies
Customer Centricity: Always putting the customer first.
Integrity: Adherence to ethical practices and fraud detection.
Target Driven: Commitment to meeting and exceeding goals.
Conscientiousness: Precision and care in task execution.
Why Join Us? Be a part of a vibrant team where innovation, teamwork, and excellence drive the customer experience.
