Admin Clerk / Receptionist At lancet

Job Opportunity: Admin Clerk / Receptionist

Reference No: 997971
Location: Pretoria Various
Position Type: Permanent

Job Summary

An exciting opportunity is available for a qualified candidate to join Lancet Laboratories as an Admin Clerk / Receptionist. The role involves receiving, capturing, and distributing samples to ensure accurate record-keeping and timely processing in alignment with service objectives.

Minimum Requirements

Education:
- Grade 12 or equivalent NQF level 4 qualification.
- BSc Degree (advantageous).
Experience:
- 0–1 year of relevant working experience.
Skills and Knowledge:
- Organisational policies and procedures.
- Proficient in computer usage.
- Familiarity with laboratory information systems.

Key Responsibilities

Sample Management:
- Administer the sorting, registration, and dispatch of samples as per SOPs.
- Monitor sample delivery and resolve bottlenecks in pre-analytical processes.
Customer Service:
- Interact professionally with medical professionals and clients.
- Address administrative queries, customer complaints, and report delivery issues.
Administrative Duties:
- Manage reception, provide relevant information, and direct clients appropriately.
- Collect payments and ensure accurate cash handling.
Operational Support:
- Maintain stock levels and order supplies as needed.
- Perform hospital rounds to distribute reports and collect samples.
- Ensure compliance with laboratory uniform protocols and housekeeping standards.
Reporting and Compliance:
- Log incidents, customer complaints, and tasks in the laboratory management system.
- Prepare and scan patient forms, ensuring completeness as per protocols.

Competencies

Technical Skills:
- Administrative skills and attention to detail.
- Proficiency in business numeracy and telephone etiquette.
Interpersonal Skills:
- Strong communication, empathy, and customer orientation.
- Ability to handle distressed patients with patience and sensitivity.
- Teamwork, flexibility, and professionalism.
Work Environment:
- Capability to thrive in high-pressure settings.