Fidelity Services: Contact Centre Sales Agents

Fidelity Services: Contact Centre Sales Agents

Company: Fidelity Services Group
Location: Midrand, South Africa
Closing date: 31 October 2024

Responsibilities:

  • To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
  • Booking of appointments with Relocation and Reconnecting Customers.
  • Managing of Diaries for Sales Consultants
  • Scheduling of system removals
  • To ensure Credits and refunds is processed if needed on a daily basis
  • To ensure all BOC is processed if needed on a daily basis
  • To ensure all admin is completed on a daily basis
  • The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and Customers.
  • The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
  • The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s. 
  • The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers.
  • Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Opens cape and Listener with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.
  • Qualify and call on all “new leads”
  • Attempt to book appointments with both RELOC/RECON Customers.
  • Schedule appointments in Sales Consultants dairies
  • Receive and process moving cancellations
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with internal departments and or branches
  • Record cancellations and appointments on Customers at, Sales Consultants Diaries and Listener
  • Ensure that where Reconnections are not possible system removals are booked
  • Analyze statistics or other data as required by management
  • Processing BOC
  • Booking of Pro-Mo leads

Requirements:

  • Grade 12 or equivalent
  • Knowledge of customer service principles and practices
  • Telephonic Sales Support
  • Knowledge of administrative procedures
  • Knowledge of security industry beneficial
  • Fully bilingual

Skills and Competencies:

  • Computer literate (MS Office, Listener, Outlook, Internet)
  • Customer focused
  • Driven for results
  • Ability to achieve set goals
  • Excellent communication skills (verbal & written)
  • Manage conflict & problem-solving skills
  • Interpersonal skills
  • Listening skills
  • Initiative
  • Adaptability
  • Stress tolerance
  • Self Motivated
  • Passion for Service Excellence
  • Ability to multitask
  • Able to work accurately & efficiently with attention to detail
How to Apply

Click Here to Apply

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