Are you deeply passionate about retail excellence and dedicated to fostering exceptional customer service? Clicks presents an exciting opportunity for an Assistant Store Manager to contribute to the brand’s success. This pivotal role involves driving sales, ensuring operational efficiency, and nurturing customer loyalty. The Assistant Store Manager will report directly to the Store Manager.
Job Description At Clicks :
Role Objective: The primary objective of this role is to support the Store Manager in orchestrating the store’s efficient operation and maintaining service excellence. This involves spearheading sales initiatives, fostering customer loyalty, and achieving sales, profit, and compliance targets to elevate the brand’s competitive edge.
Key Responsibilities For Job At Clicks :
- Drive the store’s financial performance by implementing sales strategies, executing promotional activities, and encouraging cross-selling and up-selling efforts to maximize revenue.
- Oversee operational functions encompassing expenses, stock management, minimizing shrinkage, maintaining general housekeeping, and managing administrative tasks efficiently.
- Ensure impeccable in-store visual merchandising standards are met, aligning with brand image and promoting products effectively.
- Provide guidance to staff, ensuring motivation, target achievement, and seamless operations in the absence of the Store Manager.
- Manage daily work schedules in adherence to labor policies, ensuring appropriate staffing levels in all departments.
- Implement customer service initiatives to enhance customer experience, boost loyalty, and achieve participation targets for club cards.
- Handle administrative duties meticulously, including managing employee records and timely submission of weekly time and attendance reports to HR.
- Uphold and promote company values, striving to position the brand as the preferred health and beauty retailer among customers.
Education and Experience:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management
- Minimum 1 year’s experience in an assistant store management role within retail/FMCG store operations or successful completion of the Clicks Trainee Store Management Programme
- Financial management expertise including budgeting, profit and loss statements, and financial ratios
Required Skills and Competencies:
- Proficiency in financial management principles
- Retail/FMCG background with expertise in merchandising and promotional strategies
- Knowledge of stock, cost, risk, and compliance management procedures
- Understanding of customer service excellence
- Familiarity with labor legislation, IR practices, and people management
- Competency in numeracy, problem-solving, and organizational skills
- Strong customer-centric approach and exceptional communication skills
- Computer literacy and adeptness in using technology for operational needs
- Following instructions and procedures
- Effective planning and organizing capabilities
- Meeting customer expectations and delivering results
- Collaborating and working with people
- Analytical thinking and problem-solving abilities
- Leadership and supervision skills
- Commercial acumen and entrepreneurial mindset
- Adaptability to cope with pressures and setbacks
Note: Only candidates meeting the minimum requirements will be contacted.
Clicks is committed to diversity and inclusivity. We encourage applications from individuals with disabilities in line with our Employment Equity plan.
Apply Now to Join Our Team and Make a Difference!