Business Process Engineer

Location: Sandton, GT, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To function as the interface between the business (Operations and Sales and areas with a direct link to Operations and Sales) and IT delivery teams, to articulate and prioritise the business requirements of new ideas, projects and/or system changes
  • To engage in problem analysis and resolution and continuous evaluation of current systems and processes with the objective of creating a unique branch service experience
  • To fulfil a cross-functional role by engaging and facilitating effective communication flow between Operations, IT and other support divisions as part of the Business Development Team



  • At least 5 – 8 years’ relevant experience in processing systems, processes and procedures in a similar environment


  • At least 5 – 8 years’ relevant experience in processing systems, processes and procedures in a banking / financial environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A relevant tertiary qualification in Engineering – Process or Information Technology

Qualifications (Ideal or Preferred)

  • A relevant degree in Business Management
  • A relevant tertiary qualification in Business Analysis



  • Knowledge of:
    • Project management principles & methodologies
    • Business analytics and new developments
    • Financial systems & procedures
    • System design standards
    • Documentation standards (EA as platform at Capitec Bank)
    • Process design principles
    • Requirements gathering


  • In-depth knowledge and understanding of:
    • Operational environment
    • Capitec Bank strategic objectives (i.e. productivity, profit, efficiency, processes and procedures and client service)


  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)


  • Working with People
  • Delivering Results and Meeting Customer Expectations
  • Achieving Personal Work Goals and Objectives

Conditions of Employment

  • A valid driver’s license and own vehicle is required
  • Contactable via own mobile phone
  • Must have fingerprints which are detectable/recognisable on Capitec Bank’s internal electronic banking system
  • Clear criminal and credit record


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