Fidelity Services Group :Technical Manager – Security Alarms – Pretoria
Job Details
Division
Fidelity ADT
Business Unit
FADT – Gauteng
Minimum experience
Mid-Senior
Company primary industry
Security and Investigations
Job functional area
Other
Job Description
Reporting to: Branch Manager
PURPOSE: Manage all Installations and Services done in the area. Handle client queries and manage technicians.
QUALIFICATION & EXPERIENCE:
- Grade 12 or equivalent
- Diploma in Electronics advantageous
- Minimum 3 years of Technical Management experience
- Customer Service experience
- People management experience
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet
- Knowledge of Listener advantageous
- All Alarms systems
- PSIRA Registered (Grade B)
- Valid Driver’s License
- Conversant in SAIDSA requirements
- Ensure that weekly targets are met
- Ensure the first-time resolution to client query and the correct payments are received for installations and services
- Ensure that FFT targets are met as set out in the budget for the branch.
- Ensure that installations and services are done within prescribed ADT standards
- Minimize stock loss to less than 1%. We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.