If you love helping people, enjoy solving problems, and want a career where your work genuinely makes a difference—this opportunity is for you.
The South African National Roads Agency SOC Ltd (SANRAL) is hiring 45 Customer Service Centre Agents for 2025, offering full-time, permanent positions at the Central Operations Centre (COC) in Centurion, Gauteng.
These roles are ideal for young professionals and experienced customer service agents looking for stable employment, strong career growth, and the opportunity to join one of South Africa’s most respected state-owned entities.
For many job seekers, finding reliable long-term work is difficult—but opportunities like this do not come often. If you meet the requirements, this may be your chance to secure a future-proof career.
Quick Overview – SANRAL Customer Service Centre Vacancies 2025
| Feature | Details |
|---|---|
| Hiring Organisation | South African National Roads Agency SOC Ltd (SANRAL) |
| Post Title | Customer Service Centre Agents (X45 Posts) |
| Location | Central Operations Centre, 36 Assegai Wood Road, Centurion |
| Contract Type | Permanent, Full-Time |
| Closing Date | 05 December 2025 |
| Minimum Qualification | NQF Level 5 Higher Certificate |
| Experience Required | 3 years in a customer-facing environment |
| Application Documents | CV, certified qualifications, references |
About SANRAL
Founded in 1998, SANRAL is responsible for developing, maintaining, and managing South Africa’s national road network. Beyond road construction, SANRAL plays a major role in:
- Connecting communities
- Enhancing road safety
- Driving economic growth
- Supporting national mobility and logistics
- Improving the travel experience for millions of South Africans
The Customer Service Centre is central to this mission. Every call answered and every query resolved contributes to a safer, smarter, and more efficient national road system.
Why This Opportunity Matters
Customer service careers remain in high demand across South Africa, and the skills gained in this role open doors in:
- Banking
- Logistics
- Retail and corporate support
- Government departments
- Call centres & digital service environments
- Travel, aviation, and hospitality
With SANRAL on your CV, your career prospects instantly improve.
If you want:
✔ A permanent, stable position
✔ A respected employer
✔ Long-term growth opportunities
✔ Transferable customer service skills
✔ A meaningful role that serves the public
…then this is a powerful career-launching opportunity.
Job Overview: Customer Service Centre Agent
As a Customer Service Centre Agent, you will be the first point of contact for motorists, vendors, and stakeholders. Your work ensures high customer satisfaction and supports the smooth functioning of SANRAL’s road systems.
Key Responsibilities
1. Deliver Outstanding Customer Service
Engage professionally with users via phone, email, and digital channels to resolve queries quickly and accurately.
2. Maintain a Calm, Empathetic, Professional Approach
Agents must handle pressure well, listen actively, and show understanding—especially during high-stress interactions.
3. Respond to Inquiries Efficiently
Support with road information, account queries, billing questions, or assistance on SANRAL systems.
4. Assist Users With the SANRAL Mobile App
Guide customers through navigation, troubleshooting, and resolving app-related issues.
5. Support Account-Based Ticketing (ABT) Users
Help motorists with account updates, error resolution, and transactional support.
6. Meet Customer Satisfaction Benchmarks
Your performance contributes directly to SANRAL’s customer satisfaction scorecard and service quality standards.
Minimum Requirements
Educational Qualification – NQF Level 5 Higher Certificate
Relevant fields include:
- Business Administration
- Customer Service Management
- Customer Care
- Call Centre Management
- Retail Management
- Office Administration
- Or any related discipline
Experience Needed – 3 Years Minimum
Experience may come from:
- Call centre environments
- Retail customer service
- Bank tellers / client service consultants
- Hospitality
- Office administration
- Helpdesk or support roles
Essential Skills
- Excellent verbal and written communication
- Conflict management and problem-solving
- Digital literacy (email, apps, basic systems)
- Emotional intelligence and patience
- Ability to multitask and work under pressure
How to Apply for SANRAL Customer Service Centre Agent Posts
If you meet the requirements, prepare the following documents:
Required Documents
- A detailed CV
- Certified copies of qualifications
- Contactable references
Apply for the SANRAL Customer Service Centre Agent Vacancies Here
https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02