CUSTOMER SERVICES CLERK VACANCIES NATIONALY (IN ALL PROVINCES) AT POSTBANK

Postbank invites suitably qualified applicants to apply for their Customer Services Clerk Vacancies in all Provinces. The closing date for applications is the 1st November 2024

POSTS: CUSTOMER SERVICES CLERKS – ALL PROVINCES

Reports to: Team lead customer services
Business unit: Postbank operations
Position status: Fixed-term contract

Provinces:

Gauteng
Western Cape
Mpumalanga
Limpopo
North-West
Northern Cape
Eastern Cape
Kwa-Zulu Natal and
Free State

PURPOSE OF THE JOB:

Responsible for verification and issuing of bank cards to customers.

DISTRICT MUNICIPALITIES:

Gauteng: City of Johannesburg; City of Ekurhuleni; City of Tshwane; Sedibeng; West Rand
KwaZulu Natal: Amajuba; eThekwini; Harry Gwala; iLembe; King Cetshwayo; Ugu; uMgungundlovu; Umkhanyakude; Umzinyathi; uThukela; Zululand
Western Cape: Cape Winelands; Central Karoo; City of Cape Town; Garden Route; Overberg; West Coast
Mpumalanga: Ehlanzeni; Gert Sibande; Nkangala
Eastern Cape: Alfred Nzo; Amathole; Buffalo City; Chris Hani; Joe Gqabi; Nelson Mandela Bay; O R Tambo; Sarah Baartman
Free State: Fezile Dabi; Lejweleputswa; Mangaung; Thabo Mofutsanyana; Xhariep
Northern Cape: Frances Baard; John Taolo Gaetsewe; Namakwa; Pixley ka Seme; ZF Mgcawu
Limpopo: Capricorn; Mopani; Sekhukhune; Vhembe; Waterberg
Northwest: Kgetleng rivier; Madibeng; Moses Kotane; Rustenburg

JOB RESPONSIBILITIES:

Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
Collect and record all card stock received and ensure safekeeping of stock on hand.
Issue card to customer upon verification and capture information on the front-end system as per SOP.
Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
Updating of statistics on number of cards issued and customers assisted.
Attending to queries related to the lost cards, pin resets and or damaged cards.
Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.

MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIRED:

Grade 12 (NQF Level 4).
Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
NQF6 Qualification, National Diploma or degree will be an added advantage.
Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

SKILLS & ATTRIBUTES:

Listening skills; Ability to communicate in the most commonly used local language of the area; Interpersonal skills; Time management; Stress management; Basic financial skills; Honesty & Integrity; Customer orientated. Must be able to work under pressure. Flexibility; High attention to detail; Accuracy and mental alertness; Ability to work independently and in a team; Clean criminal record.

HOW TO APPLY:

If you wish to apply and meet the requirements, click the link provided below for the Province you would like to be considered for and complete your application.

STEP 1:

Gauteng: Click here to apply
KwaZulu Natal: Click here to apply
Western Cape: Click here to apply
Eastern Cape: Click here to apply
Mpumalanga: Click here to apply
Limpopo: Click here to apply
North-West: Click here to apply
Northern Cape: Click here to apply
Free State: Click here to apply

OR Visit: https://www.postbank.co.za and select the careers page.

STEP 2:

Upon completing the online application form, you will be required to download and/or print, complete all four consent forms and submit, within 48 hours, the consent forms accompanied by the following documents: Certified copy of ID, Certified copies of Matric certificate and Post Matric Qualifications, Proof of residential address to the following mailbox based on the province you are applying for: