Job Details

Division

Fidelity ADT

Business Unit

FADT – Gauteng

Minimum experience

Mid-Senior

Company primary industry

Security and Investigations

Job functional area

Other

Job Description

Reporting to:  Branch Manager

PURPOSE: Manage all Installations and Services done in the area.  Handle client queries and manage technicians.

QUALIFICATION & EXPERIENCE:

• Grade 12 or equivalent
• Diploma in Electronics advantageous
• Minimum 3 years of Technical Management experience
• Customer Service experience
• People management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, Listener, Outlook, Internet
• Knowledge of Listener advantageous
• All Alarms systems  
• PSIRA Registered (Grade B)
• Valid Driver’s License
• Conversant in SAIDSA requirements
• Ensure that weekly targets are met
• Ensure the first-time resolution to client query and the correct payments are received for installations and services
• Ensure that FFT targets are met as set out in the budget for the branch.
• Ensure that installations and services are done within prescribed ADT standards
• Minimize stock loss to less than 1%. We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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