Specialist: Client Relationship Management – Pipeline

Location: Stellenbosch, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

• To develop and implement client engagement campaigns and programmes to deliver business and client value.
• Take ownership and drive the campaign end to end lifecycle through the development of campaign business cases encompassing; pre-campaign analyses, target group design, communication plan, content development, campaign execution and post campaign analyses.

Experience

Min:

• 5 years plus experience in a similar environment
• Drafting business cases, marketing plans 
• Operates in a campaign coordination or management role 
• Digital marketing, CRM, customer loyalty and communications
• Interpret data and reports for analysis 
• Performance marketing and direct marketing

Ideal:

• Digital Campaign management agency experience 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• Bachelor’s Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

• Post Graduate Diploma in Marketing or Business Management

Knowledge

Minimum:
Must have detailed knowledge of:

• Strategic marketing management
• Psychology and Behavioural Economics
• Campaign management
• Direct marketing
• Internal and external communications
• Performance marketing

Ideal:
Knowledge of: 

• Digital Marketing: digital campaign management  in agency environment i.e. Programmatic marketing 
• Data analysis, client profiling and segmentation
• Brand Management 
• Data analysis, client profiling and segmentation

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Attention to Detail
• Commercial Thinking Skills

Competencies

• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Conditions of Employment

• Clear criminal and credit record
• A valid driver’s license and own vehicle is required

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

For further information regarding this job posting, please contact the Capitec Recruitment Consultant:

Cleo Tammy Hendricks 

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